Anglicare
Visitor Management and Service Request System
Streamlining Visitor Management and Resident Services with a Custom Web Application.
Challenge: Anglicare, a non-profit aged care organisation in NSW, needed a solution to streamline visitor management and resident service requests across their 70+ villages. The solution needed to be user-friendly for elderly residents, some with limited English proficiency.
Solution: We designed and developed a custom web application deployed in the secure Microsoft Azure cloud. Accessible through large kiosks strategically placed in each village, the application simplifies the visitor check-in/out process and allows residents to submit service requests directly.
Our Involvement
- Software Consulting
- UI / UX Design
- Kiosk Application Development
- Admin Portal Development
- Software Integration
- Software Testing
- Azure Cloud Hosting
- Support & Maintenance
It’s features include:
- Simple and Clean Interface: Designed with seniors in mind, the interface is intuitive and easy to navigate, minimising confusion and frustration.
- Multilingual Support: The application caters to diverse residents by offering support in multiple languages, including Arabic, Mandarin, and Vietnamese.
- Reduced Staff Workload: Kiosk-based check-in/out frees up reception staff time, allowing them to focus on providing exceptional care to residents.
- Direct Resident Feedback: The application includes a feedback mechanism, enabling residents to voice their concerns and suggestions directly; empowering Anglicare to continually improve their services.
- System Integration: Direct integration with Service Management Software automatically sends service requests, eliminating the need for manual data entry and reducing the risk of errors.
Technologies Stack
Key Project
Considerations
This custom web application shows how technology can empower aged care facilities to provide a more efficient and resident-centred experience.
