Anglicare
Visitor Management and Service Request System
Streamlining Visitor Management and Resident Services with a Custom Web Application.
Challenge: Anglicare, a non-profit aged care organisation in NSW, needed a solution to streamline visitor management and resident service requests across their 70+ villages. The solution needed to be user-friendly for elderly residents, some with limited English proficiency.
Solution: We designed and developed a custom web application deployed in the secure Microsoft Azure cloud. Accessible through large kiosks strategically placed in each village, the application simplifies the visitor check-in/out process and allows residents to submit service requests directly.
Our Involvement
- Software Consulting
- UI / UX Design
- Kiosk Application Development
- Admin Portal Development
- Software Integration
- Software Testing
- Azure Cloud Hosting
- Support & Maintenance
![anglicare-collage-textimg](https://www.designpluz.com.au/wp-content/uploads/2024/07/anglicare-collage-textimg.webp)
It’s features include:
- Simple and Clean Interface: Designed with seniors in mind, the interface is intuitive and easy to navigate, minimising confusion and frustration.
- Multilingual Support: The application caters to diverse residents by offering support in multiple languages, including Arabic, Mandarin, and Vietnamese.
- Reduced Staff Workload: Kiosk-based check-in/out frees up reception staff time, allowing them to focus on providing exceptional care to residents.
- Direct Resident Feedback: The application includes a feedback mechanism, enabling residents to voice their concerns and suggestions directly; empowering Anglicare to continually improve their services.
- System Integration: Direct integration with Service Management Software automatically sends service requests, eliminating the need for manual data entry and reducing the risk of errors.
Technologies Stack
![Anglicare-Custom-Kiosk-Software](https://www.designpluz.com.au/wp-content/uploads/2024/07/Anglicare-Custom-Kiosk-Software.jpg)
![Custom-Software-Development-anglicare](https://www.designpluz.com.au/wp-content/uploads/2024/07/Custom-Software-Development-anglicare.jpg)
Key Project
Considerations
This custom web application shows how technology can empower aged care facilities to provide a more efficient and resident-centred experience.